Frequently asked questions
WHY HAVEN’T I HEARD ABOUT YOU BEFORE?
For years we were selling our cosmetics only on the Japanese domestic market, plus a few selected distributors were reselling our products in Eastern Europe. In Japan, we are a well-known brand and have been participating in various beauty-related EXPOs for years. For instance, from 2019 to this day, we have been invited as honorable guests to one of the most prestigious Japanese expos, COSME TOKYO. If you are planning to fly to Japan, please stop at our office in Kobe; we would love to show you around.
ARE YOUR BEAUTY PRODUCTS REALLY THAT GOOD?
We absolutely believe in the quality of our products. Thus, if you are unsatisfied with the effects, we will return your money with no strings attached.
ARE YOUR PRODUCTS HYPOALLERGENIC?
Absolutely. They are.
ARE YOUR PRODUCTS ORGANIC/VEGAN/CRUELTY-FREE/NON-GMO?
They are vegan. Free of GMOs. No animals are ever exploited in our production line. It’s totally illegal not only by our ethnic standards but also by Japanese law. As for the label «organic», natural ingredients in our products are sourced organically and sustainably. However, our products combine the latest Japanese technologies with well-known natural ingredients. And the most effective beauty components like low-molecular-weight hyaluronic acid cannot be obtained in an organic/natural way.
WHERE CAN I CHECK FULL INGRIDIENT LIST OF YOUR COSMETICS?
You can check it out here.
CAN I USE YOUR PRODUCTS IF I HAVE SENSITIVE SKIN?
You totally can. All our products are designed to be optimal for usage even in the case of the most sensitive and blemish-prone skin. Moreover, all our products are developed and tested using multiple non-comedogenic criteria to stop the formation of new comedones (blackheads).
YOU SUPPORT ETHICAL PRODUCTION AND CHARITY BY USING OUR COSMETICS!
All natural ingredients of our cosmetics are organically sourced and harvested sustainably. Our products are completely free of GMOs and gluten. In the testing process upon release, no animals are hurt, ever.
As a brand, we believe in making the world a better place. Therefore we transfer 1% of all our profits to the International Committee of the Red Cross to help those who need it the most.
SHIPPING (we have free express delivery for all orders)
We will proceed with the order as soon as we receive payment confirmation. Goods available in stock are shipped within two days. Before the goods are dispatched, customers can cancel their orders anytime.
We use FedEx for delivery — the tracking number for your order will be emailed to you the moment we ship it.
Shipping is free for all orders.
The average delivery time to the US, Europe, and Ireland is 2 to 3 days.
WHAT IF MY ORDER GETS LOST?
In our practice we have a 99.99% positive delivery rate. If something goes wrong and your order gets lost, we can either compensate you the full price or send the same package for free.
WHERE CAN I TRACK MY ORDER?
You can use FedEx's official website:https://www.fedex.com/en-us/tracking.html.
RETURNS (30 days money-back guarantee)
If unsatisfied with our products, you can return them and get the full amount you have paid back within 30 days of receiving your order. You’ll only have to pay for the shipping (you can choose the cheapest option).
This procedure is simple; you give us a small summary of why you were unsatisfied with the product + proof that you made a return shipping (receipt + track number). We will transfer your money back the second we receive these documents.
DO YOU OFFER FREE CONSULTATIONS?
Our customer service is happy to help you choose the perfect product for your skin type. You can ask all your questions via the online messaging form in the right-down corner of the page.
Contact
If you have any questions, concerns, or comments, please, feel free to contact us via the form below.
Our customer service will also be happy to help you choose the perfect product for your skin type. You can book a free consultation at a time that suits you below.